Frequently Asked Questions


When was the brand created?
It all started in 2017 with a few friends passionate about wellness and relaxation coming together with the hope of creating something different from what they find in the market.

The first candles were made as gifts to Taiwanese friends who were awed by what local Thai candlemakers have to offer. The formulae were refined and ceramic vessels redesigned and perfected by local Chiangmai craftsmen.  ISARA was born.

What makes us special?
When you buy one of our candles, you are supporting an independent brand, part of a more positive economy. We make sure we are respectful of the people we work with and the environment. We make 100% vegan candles, without oil, not tested on animals, without phthalates. In addition, we have decided to use natural ingredients and lead-free cotton wicks. The vessels can be reused and the packaging recycled.


Where are they made?
Our candles are handmade locally in Nakhon Pathom 30-mins drive from Bangkok while the ceramic vessels are handcrafted by renowned Chiangmai potters in the north of Thailand.

How and with what are they made?
We make sure to use quality ingredients. Our candles are made with 100% soy wax to ensure the best possible combustion. They are handmade in our workshop following specific know-how. You can follow the manufacturing process by watching this video.

What are the inspirations behind each candle?

What is our advice for use?


Always trim wicks to 0.5 cm before lighting (we suggest using a wick trimmer). The first time you light your candle, let it burn for 3-4 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling.

Candle Safety:

Follow the 60cm rule – don’t place a burning candle near clothing, books, curtains or anything flammable. Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax. Keep lit candles away from drafts, ceiling fans and any air currents. Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container. A candle should not be burned for more than four hours at a time. For a margin of safety, discontinue burning a candle when 0,5 cm of wax remains in the container.


Where can I find the candles?
We are sold in the following stores: List of retailers

Which countries do we deliver to?
We deliver anywhere in the world.

Which carriers do we use?
We deliver by DHL internationally and SCG in Thailand.

What are the delivery times and costs?
Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 3 to 7 business days. Delivery cost is 80฿ in Thailand and vary internationally.

What are the method of payment ?
You can pay by American Express, Apple Pay, Diners Club, Discover, Elo, JCB, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, Visa

Didn’t find the answer to your question? Contact us by mail : [email protected]